We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be:

• Unused and in original condition
• In their original packaging
• Accompanied by proof of purchase

To request a return, please contact us at naturalpetsupplements@outlook.com with your order number and reason for return.

Once approved, we will provide return instructions. Refunds are processed to your original payment method within 10 business days of receiving and inspecting the returned item.

Non-Returnable Items

We cannot accept returns for:

• Opened or used products
• Items not in original packaging
• Clearance or sale items
• Gift cards
• Custom or personalised products

Return Shipping

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If your item is faulty, damaged, or not as described, you may be entitled to a replacement, repair, or refund.

Contact Us

Natural Pet Supplements
Email: naturalpetsupplements@outlook.com

"For safety and hygiene reasons, opened supplements cannot be returned unless they are faulty."