Returns Policy
Your complete satisfaction is our top priority! We accept returns of packages within 30 days of the sale date. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. We can provide refunds for a change of mind. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original packaging.
1. Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
2. Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).
Natural Pet Supplements accepts no responsibility for loss or damage caused during return transit.
I have received confirmation from you that my product needs to be returned – What now?
Package the item(s) for return: You will need to repack the product well enough for shipping and well enough to prevent further damage. We cannot be held responsible for any damage caused during return transit due to inadequate protection. Any physical damage caused may also void any existing warranty coverage on the product.- For all returns and exchanges, send an email to naturalpetsupplements@outlook.com. Once your return is received, you will receive a full refund (excluding postage), along with an email confirmation, or an exchange, as per your request.