Information we collect

• Your name, email, phone number, billing and delivery details.
• Order, payment confirmation and transaction information.
• Messages, reviews and details you choose to share when asking about your pet.
• Device, browser, IP address, website activity and cookie information.

Payments are processed securely by Shopify and our payment providers. We do not store your complete card details.

How we use it

• Process, deliver and support your order.
• Respond to questions and provide customer service.
• Detect fraud, keep our store secure and meet legal obligations.
• Improve our website, products and customer experience.
• Send email or SMS marketing where you have subscribed or where permitted by law.

Who we share it with

We only share information when needed to operate our store—for example with Shopify, payment providers, Australia Post or other delivery partners, and services used for email, reviews, analytics, advertising, fraud prevention and customer support.

We do not sell customer lists. We may also disclose information where legally required or to protect our customers, business or website.

Cookies and marketing

We and our service providers use cookies and similar technologies to run the store, remember preferences, understand website use and, where permitted, personalise marketing.

You can manage cookies through your browser or the privacy choices shown on our website. Marketing emails include an unsubscribe link, and SMS messages can be stopped by replying STOP.

Storage and overseas services

We keep personal information only for as long as reasonably needed for orders, customer service, security, accounting and legal requirements.

Some providers may process information outside Australia, including in Canada, the United States and the European Economic Area. We use reputable providers and take reasonable steps to protect the information we hold.

Your choices

You may ask to access or correct the personal information we hold about you. You may also request deletion where we are not required to retain it for legal, security or record-keeping purposes.

We may need to confirm your identity before completing a request.

Shopify and third-party links

Our store is hosted by Shopify, which processes information needed to provide and improve its services. You can read the Shopify Consumer Privacy Policy. Links to other websites are governed by those websites' own privacy policies.