Last updated: 15 September 2026

We want your order to reach you quickly and safely. Here is the important information about processing, postage, tracking and delivery.

Order confirmation

After placing an order, you will receive a confirmation email. This means we have received your order and your payment has been accepted or authorised for processing.

Australian shipping

• Express Post: $9.95 Australia-wide
• Free Express Post: orders over $150
• Carrier: Australia Post
• Processing time: usually 1–2 business days, Monday to Saturday
• Estimated delivery: usually 2–4 business days after dispatch
• Order cut-off: 6:00 pm AWST (GMT+8)

Orders received after the daily cut-off begin processing on the next business day. Delivery estimates may be longer for regional and remote areas, public holidays or during busy periods.

Dispatch and tracking

When your order is dispatched, we will email you an Australia Post tracking number and link. Please check your junk or spam folder if you cannot see the email.

Delivery delays and address changes

Delivery times are estimates and cannot be guaranteed. Carrier delays, severe weather and other events outside our control may affect delivery.

Please check your delivery address carefully before ordering. If you notice an error, email us as soon as possible. We cannot change an address after an order has been dispatched.

Missing or damaged orders

If your parcel is delayed, missing or arrives damaged, email us with your order number. For damage, please include clear photographs of the parcel and products so we can help promptly. Your rights under the Australian Consumer Law are not excluded by this policy.

International orders

Available destinations, shipping charges and estimated delivery times are shown at checkout. Customs processing can cause delays, and import duties or taxes may apply unless they are shown as collected at checkout.

Complimentary Taco’s Treats samples cannot be included with international orders because of customs restrictions.

Questions about your delivery?

Email: hello@naturalpetsupplements.com.au

Customer service: Monday–Friday, 9:00 am–6:00 pm AWST. We usually reply within one business day.