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Frequently Asked Questions
How long does it take to process an order?
Orders are usually processed within 1 business day. All Australian orders are sent EXPRESS POST! at no extra charge. You’ll receive a confirmation email once your order is fully prepared and ready to ship.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
Who formulates your products?
Everything is formulated by myself, Erin, founder of Natural Pet Supplements and qualified Small Animal Naturopath. with over 9 years of experience helping dogs and cats through herbal medicine and nutrition.
Every product is personally formulated by me using evidence-based herbs, nutritional supplements, and natural ingredients chosen specifically for pets. My goal is simple: to create safe, effective natural pet supplements that support long-term health and wellbeing, while remaining easy for pets to take
Natural Pet Supplements was inspired by my Labrador, Taco, whose skin allergies sparked a passion for helping other pet owners find natural support options for their dogs and cats. Since then, more than 8,500 pets worldwide have used our products.
Are your products safe?
Absolutely. Safety is our highest priority.
Our herbal medicines and nutritional supplements are formulated specifically for dogs and cats using carefully selected ingredients with a strong history of traditional use and modern research. We use human-grade ingredients wherever possible and every formula is designed with safety, palatability, and effectiveness in mind.
As with any supplement, we recommend following the dosage instructions provided.
Individual product pages contain specific safety information, cautions, and usage guidelines where required.
Can I use multiple products together?
Yes. Many of our products are designed to work beautifully together and support different areas of your pet's health.
For example, pets with itchy skin and allergies often benefit from combining Skin Allergy Support with Gut Restore Powder, while senior pets may use both Mobility Joint Support and Seniors Support.
Because our natural pet supplements target different body systems, they can often be safely combined to create a more comprehensive wellness plan. If you're unsure which combination is best for your pet, simply contact us and we'll happily point you in the right direction.
Can I use your products alongside veterinary medication?
In many cases, yes.
Many pet owners choose to use our natural pet supplements alongside conventional veterinary care as part of a holistic approach to health. However, because every pet is unique and some herbs may interact with certain medications, we always recommend checking the product safety information on our website.
If you're unsure whether a product is suitable for your pet's individual situation, please contact us before ordering and we'll be happy to help.
How long does it take to see results?
Every pet is different, so results can vary depending on factors such as age, diet, lifestyle, severity of symptoms, and overall health.
Some pet owners notice positive changes within the first few weeks, while more chronic issues such as skin allergies, digestive problems, yeast overgrowth, or joint stiffness may take several weeks to a few months to fully respond.
Natural herbal medicine works by supporting the body's normal healing processes rather than simply masking symptoms. Consistency and patience are key to achieving the best long-term results.
Which proiduct does my pet need?
That depends on your pet's individual symptoms and health goals.
Whether your pet is struggling with itchy skin, recurring ear infections, digestive issues, anxiety, stiffness, mobility problems, or age-related concerns, we have a range of natural pet supplements designed to support specific areas of health.
You can browse by condition on our website, or contact us directly if you're unsure where to start. We're always happy to help you choose the most appropriate products for your pet.
What makes Natural Pet Supplements different?
Natural Pet Supplements combines the principles of traditional herbal medicine with modern nutritional support to create products specifically designed for dogs and cats.
Unlike many mass-produced supplements, our products are formulated by a qualified Small Animal Naturopath, hand blended in Perth, Western Australia, and made using premium Australian human grade ingredients chosen for both quality and effectiveness.
We're passionate about helping pets naturally and providing personalised support to pet owners every step of the way.
What if my pet is a fussy eater?
Most pets accept our products very well.
Our liquid herbal medicines are naturally flavoured with a smoky bacon taste, while our powders are designed to mix easily into food and have a delicious savoury flavour that many pets enjoy.
For particularly fussy pets, supplements can often be mixed into a small amount of a favourite food such as sardines, tuna, wet food, or another tasty treat. Introducing the product gradually over several days can also help sensitive pets adjust to new flavours.
Can the products be used long term?
Many of our products can be used as part of a long-term wellness plan, particularly for ongoing concerns such as skin health, digestive support, mobility, healthy ageing, and general wellbeing.
Some pets benefit from short-term use, while others thrive with ongoing support. The ideal duration depends on your pet's individual needs and health goals.
If you're unsure how long your pet should remain on a product, please contact us and we'll be happy to provide guidance.
What if I don't see results?
We understand that every pet responds differently.
Natural pet supplements are not a one-size-fits-all solution, and factors such as diet, lifestyle, medications, stress, underlying health conditions, and severity of symptoms can all influence results.
If you have been using a product consistently and are not seeing the improvement you expected, please contact us. We can review your pet's situation, discuss possible contributing factors, and help determine whether a different product or combination may be more suitable.
Our goal is always to help you find the best possible support for your pet's health and wellbeing.